Thanks for the tip! I was having the same problem, but this worked - can finally access the layers on my PDF
17 Replies 17 Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11466814#M278848 Sep 28, 2020 Sep 28, 2020
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What program are you using to create your layered PDF? I don't see any layers in your screen shot. If you are using InDesign, turn on the Create Acrobat Layers check box when exporting your PDF, select one of the layers or sub-layers from the Acrobat layers view and right click to access the layer properties.
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11466830#M278851 Sep 28, 2020 Sep 28, 2020
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Hi Luke, This is a downloaded PDF which someone else has created and has been tested and used by others without any issue! This is why I'm so confused by it, I can only imagine it relates to the settings within my own copy of Reader or Acrobat.
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Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11466883#M278861 Sep 28, 2020 Sep 28, 2020
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Can you share the download link, or upload the PDF so we can take a look?
Since it's not working for you in Acrobat or Reader, it seems unlikely to be a preferences issue, but it's possible.
What version of Acrobat are you using? Have you checked for updates? (Help> Check for updates).
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11467477#M278903 Sep 28, 2020 Sep 28, 2020
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I'm pretty sure I'm up to date as I'm on Creative Cloud - both are version 2020.012.20048. I can't seem to upload the PDF here and the original download is behind a paywall, so I've put it on WeTransfer here - https://we.tl/t-0NMU1CVN2n
Thanks again for any insights!
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Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468717#M278985 Sep 29, 2020 Sep 29, 2020
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There are no layers in this file. Maybe it was flattened at some point, or incorrectly created (the application listed as creating it is "Preview", which is not a good sign. ).
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468735#M278986 Sep 29, 2020 Sep 29, 2020
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Thanks for looking at the file; all the sewing pattern files which I have are downloaded from the creator's website in the same way by many different people. From contacting other sewing people about this they have found no problem with switching the layers on and off to show the particular size they require which is why I'm so confused by why it won't work for me! As a Mac user my default PDF viewer is Preview, but at no point has the file been knowingly flattened, even opening a freshly downloaded document in Reader or Acrobat yields zero access to layers!
I'm at a bit of a loss for what's going on really.
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Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468752#M278989 Sep 29, 2020 Sep 29, 2020
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If you even open the file in Preview it can get corrupted. That's how bad that application is.
Is the file you shared the one you downloaded, as is, or did you open it in Preview first, and then upload it?
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468846#M278994 Sep 29, 2020 Sep 29, 2020
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Thanks, this is now solved. Safari was set to automatically open safe files such as PDF's once they're downloaded and it appears that this, just as you suggested flattens it forever. I've turned that off and set Reader as the default PDF viewer. Somewhat incredible that Preview does that much damage to a file just by opening it, will definitely be reporting that to Apple. Having downloaded one of the files again and opened first in Reader all the layers are now visible and accessible. Thanks for everyone's help.
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Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468865#M279004 Sep 29, 2020 Sep 29, 2020
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Glad to hear it, and I agree. The fact that Apple's own, default PDF viewer is so buggy is unbelievable, and it's been like that for YEARS. It also corrupts PDF form fields, by the way.
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/12700502#M347087 Jan 23, 2022 Jan 23, 2022
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Hi, I am experiencing the very same problem, I am unable to view the layers in acrobat on my MacBook Air, I have been following your notes above and even downloaded the file again but am still unable to view the layers the functions are grayed out, any advice
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/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11468830#M278992 Sep 29, 2020 Sep 29, 2020
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It isn't working because something has removed the layers. If it actually had layers you'd see a list of them in your first screen shot. So the damage was already done.
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Community Expert ,/t5/acrobat-discussions/layers-inaccessible-all-grayed-out-in-reader-and-acrobat-on-mac/m-p/11469512#M279053 Sep 29, 2020 Sep 29, 2020
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